GE Healthcare Mobilising by your side
GE Healthcare is honored to support healthcare providers, partners, communities, and patients around the world as we address the COVID-19 pandemic. Click here to return to the main page.
What GE Healthcare products are being used during the diagnosis and monitoring of COVID-19?
GE Healthcare’s products are used daily in the diagnosis and care of many conditions. GE Healthcare has experienced an increase in demand of some CT scanners, ultrasound devices, mobile X-ray systems, patient monitors and ventilators and is increasing capacity, where possible to meet this demand. Healthcare professionals across the globe are responding to this clinical need and caring for their patients with numerous diagnostic and care tools. We recommend reviewing guidance from local clinical organizations for the most current information.
What is GE’s business continuity plan to continue manufacturing and order fulfillment? Do you expect any delays to deliveries? Which products are affected?GE has comprehensive crisis management and business continuity programs underway. We are committed to fulfilling customer orders and regularly adjust our manufacturing output to respond to market demands, while ensuring our operations and service capabilities continue safely.
GE is also in regular contact with its suppliers regarding their business continuity plans to help minimize disruption of the flow of materials into our factories. The size and scale of our services organization allows us to draw on resources across geographical areas, which helps us respond to local demands and continue serving our customers to the best of our ability.
Where can I get a list of the Country of Origin for any of GE’s supplies and accessories?GE Healthcare has a global network of suppliers and a robust supply chain and manufacturing footprint for our full portfolio of products.
Are there any supply shortages of materials or finished goods coming from or routed through logistics hubs in impacted areas?We’re diligently working with our suppliers and taking action to mitigate shortages in order to meet customer demand and minimize impact on our global customers. Due to our size and scale, we’re able to work with our logistics carrier partners to secure the space we need to keep products and materials flowing in and out of affected areas
What is GE’s business continuity plan to continue service delivery? What if large numbers of your technicians fall ill or need to self-isolate?GE has comprehensive crisis management and business continuity programs underway. We are committed to ensuring our operations and service capabilities continue safely.
The size and scale of our services organization allows us to draw on resources across different geographical areas, which helps us respond to local demands and continue serving our customers to the best of our ability. We are also monitoring the health of our field service engineers and providing personal protective equipment for them when servicing equipment.
As a hospital, we have confirmed cases of COVID-19 on site. Will the GE Healthcare field engineers or personnel who are based long-term at our site be able to continue?
The health and safety of field-based employees is extremely important to us. GE employees may ask customers to share their infection control procedures with us. We expect customers to share hazard and safety information with all employees and contractors onsite.
GE employees are not allowed to work in a healthcare facility’s isolation epidemic room or an area where a patient is actively being treated.We will be in touch with our customers directly to communicate any change to normal procedure.
Can you provide us a document certifying that you will continue your support service at our organization and describing the measures you have in place to continue support service?Maintaining normal levels of customer service is a priority. We will be in touch with our service customers directly to communicate any change to normal procedure.
What are your guidelines to suppliers/partners who need to travel to affected areas to complete jobs?We expect them to follow their own company and applicable government guidelines.
Can you provide a document certifying the health of your technicians?Please contact your local GE representative who will be able to advise.
What are standard disinfection guidelines for cleaning of equipment? How do I clean equipment that has been used with a COVID-19 patient?The Environmental Protection Agency (EPA) released a list of US-based disinfectant products that claim to be effective for use against severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), the novel coronavirus that causes COVID-19. We are currently conducting an analysis of our equipment portfolio to evaluate which GE Healthcare products are physically compatible with the EPA’s disinfectant list. We intend to provide more detailed guidance shortly.
Can you provide any discount on your products in this urgent situation?Please speak to your local GE representative
Can you help us transport equipment from one hospital to another?Please speak to your local GE representative.
How can GE Healthcare help with capital needs?GE Healthcare Financial Services is honored to support healthcare providers around the world as we work together to address the COVID-19 pandemic. For any financing needs or questions please speak to your local GE representative.
What has GE Healthcare done to help address coronavirus?